Support and contact

Contact

Have a question, suggestion, or need some help? We’d love to hear from you. Send us an email at our contact email, and we’ll get back to you as soon as possible.

Before writing

Most questions are answered in the FAQ. If something isn’t working, check the service status first in case it’s a known incident.

Help channels

• App issues: open an issue on GitHub Issues with steps to reproduce it.
• Ideas and improvements: propose them in the repository.
• Privacy and data: see the privacy policy for your rights and options.
• Support Email: send an email to our support email

How to report a bug

To help you faster, please include:

1. Your operating system and its version.
2. The Update Wise version you’re using.
3. What you expected to happen and what happened instead.
4. Steps to reproduce the problem.

Response times

We’re a small team and answer in order of arrival. Security issues and bugs that block using the app take priority.